What is Business-EQ?

Business Emotional Intelligence

What is Business-EQ?

Business Emotional Intelligence is a practical, work based approach to Emotional Intelligence that helps individuals and teams understand why people behave the way they do and how to maximise their engagement with, and performance at work.

Business Emotional Intelligence or Business EQ focuses on the critical emotions and underlying behavioural traits that predict occupational performance.

The key to the Business Emotional Intelligence is self-awareness and awareness of others, it explains peoples’ capability to manage their emotions and behaviours at work and what effect it has on their potential and their performance.

The practical, straightforward approach of Business Emotional Intelligence, with its engaging and accessible business language, makes it ideal for leaders and teams to quickly understand how critical emotions and behaviours impact on the success of themselves and others.

Business Emotional Intelligence is expressed by eight main Emotional Behavioural Clusters that focus on the emotional drives and behaviours that predict success. The summaries of these are described below:



Willingness to make decisions, the need for control and the level of comfort with decision making responsibility.



Level of energy, passion, drive and enthusiasm for work, being optimistic and positive, the need for achievement and challenge.



The drive to influence others and persuade them, to be heard and have an impact.



The desire for, and enjoyment of, variety in the workplace; the capacity to keep an open mind and be flexible with different and creative approaches.



The ability to recognise, be sensitive to, and consider others’ feelings, needs and perspectives. The need to understand, to help, and work with others.



ub-scales Structure and Rules

The need to plan and have structure, be diligent and meet deadlines; the level of comfort with conforming and following the rules.


Stress Resilience

Sub-scales Resilience & Emotional Control

The capability to relax and deal with the day to day pressures of work; the level of comfort with showing and managing emotions, e.g. can control/hide temper when provoked.



This scale is an index of the extent to which an individual’s EBW scores is likely to correspond with the way that others would score them on the EBW scales.